Creator FAQs
Most Frequently Asked Questions for RockPorch Creators
A locker is a hub where you can store all your gear recommendations in an organized fashion. Create one by going to your profile and selecting the Lockers tab. Then select “Create Locker”, fill out the name and description and select a few areas of interest. In order to publish your locker, you’re going to need to make sure to upload an image, add all relevant products, then hit “Post Locker” and you’re all done.
📺Watch this video for a more in-depth view on how to build one in your RockPorch creator dashboard.
There’s now an easier way to view all your drafts or unfinished posts and lockers all in one place! To locate your drafts or unfinished posts, follow these steps:
1. Log into your profile at app.rockporch.com.
2. Inside your Creator Dashboard, click on your profile image in the top right corner.
3. Choose “Drafts” from the dropdown menu.
You can view all of the products you have created a commissionable link for in one place in your creator dashboard under “Saved Links.” Follow these steps to find them in your creator dashboard:
1. Log in to your profile at app.rockporch.com
2. Click on your profile image in the top right corner and choose “My Profile” from the dropdown menu.
3. Navigate to the “Saved Links” tab on your Creator Dashboard Navigation Bar.
4. In the “Saved Links” section, you can view a comprehensive list of all the products for which you have created commissionable links.
📺Click here to watch our video tutorial on how to create a commissionable link for more information.
To view your analytics, follow these steps:
1. Log in to your profile at app.rockporch.com.
2. Navigate to the top right corner and click on your profile image and select the “Analytics” tab from the dropdown menu.
3. Inside the analytics section, you can find information about your merchant redirects, sales count, estimated commission, and transaction status and history.
To receive commissions, we use PayPal. Follow these steps to connect your PayPal account in your creator dashboard:
1. Log in to your profile at app.rockporch.com
2. Click on your profile image in the top right corner and choose “My Profile” from the dropdown menu.
3. Click on the “Connect PayPal Account” button.
4. Enter the email address associated with your PayPal account.
5. Once saved, you’ll be set to receive payments.
Commissions are paid on the 1st of every month. If the amount is less than $20.00, it will be rolled over to the next month.
We have over 500 brand partners on RockPorch from which you can receive commission from! To explore our extensive list of brand partners, follow these steps:
1. Log into your profile at app.rockporch.com.
2. Click on your profile image in the top right corner & choose “My Profile” from the dropdown menu.
3. Click on the “Brand Partners” tab on your Creator Dashboard Navigation Bar to access the complete list of available brands.
📺 You can also watch this video to find where all of our brand partners are in the Creator Dashboard and the commission rates for each.
Yes, absolutely! You can now keep track of what your community buys that earns you commission. Here’s how:
1. Log into your profile at app.rockporch.com.
2. Click on your profile image in the top right corner and choose “Analytics” from the dropdown menu.
3. Once you’re in Analytics, click on the “Commissions” tab.
4. Scroll down to view your commissions. You can click on the arrows next to the date to expand and see what specific items were purchased by your community.
For the majority of our brands it is 30 days but there is a small percentage that have a 15-
day cookie window. After someone clicks on one of your commissionable links, you will receive a commission for any purchase made by that person (on the same device and browser), from that brand, within the next 30 days.
We have a creator referral program where when you refer a fellow passion-driven Creator to RockPorch, we’ll pay you 2.5% of the sales they generate through RockPorch for 12 months! (But don’t worry… it doesn’t come out of their commissions.) You can get your personalized Referral Link by clicking here if you are logged in. Or find it in your creator dashboard by following these steps:
1. Log into your profile at app.rockporch.com
2. Click on your profile image in the top right corner & choose “My Profile” from the dropdown menu.
3. Navigate to the “Refer a Creator” tab on your creator dashboard.
4. Copy and paste your Referral Link to share it with your fellow creator friends.
📺 You can also watch this video tutorial on where to find your referral link in your creator dashboard.
In the realm of affiliate marketing, the concept of “Last Click Attribution” comes into play, which means if a person clicks on your link, then another affiliate link or source, it works on a ‘last click attribution’ model, meaning the last link clicked on would get placed as the source for the sale.
The product may not be appearing because the brand hasn’t added or updated this specific product to our catalog. However, you can still use the deep link generated as a commissionable link. Copy and paste it into a story or blog, and it will direct users to that exact product, earning you commissions if someone makes a purchase. Keep in mind that although it won’t be added to ‘your products,’ and you won’t be able to include it in a locker, you can still promote it using the provided link.
📺 You can also watch this video for more information on the matter.
For direct links to brand websites, forever. For product links, they will last as long as the brand carries the product and updates their product catalog with it.
Yes, you can! When you login to your account, you will immediately see your creator dashboard which is an internal facing dashboard that only you can view. To see how your profile will look to your community once you send them a link to it, follow these steps:
1. Log into your profile at app.rockporch.com.
2. Click on your profile image in the top right corner and choose “My Profile” from the dropdown menu.
3. Navigate to the “Profile Details” tab on your Creator Dashboard Profile Page.
4. Then click on the “View Public Profile” button to take you to your public profile. Once you’re on your public profile page, you can easily switch back to creator dashboard by clicking “Return to Dashboard”
Commission rates differ among brands, and you can easily find this information through your Creator Dashboard. Follow these steps:
1. Log into your profile at app.rockporch.com.
2. Click on your profile image in the top right corner and choose “My Profile” from the dropdown menu.
3. Navigate to the “Brand Partners” tab on your Creator Dashboard Navigation Bar.
4. Once you’re in the “Brand Partners” section, you’ll find a detailed breakdown of the brands you’re partnered with. In the right column, you’ll see the estimated commission rate for each brand.
📺 You can also watch this video to find where commission rates are for each brand partner.
Even though it is rare, it does happen and can be frustrating. Here are reasons why you could not have received commission on a successful purchase. (These are true across the board on any affiliate and commission-based platform)
Varying Reporting Times: It is normal for sales to not be fully reported within the first 24-48 hours and can take longer to reflect on your account.
Self-purchases: Depending on the brand, a self-purchase may be considered a breach of the brand’s Terms of Service. This is usually detected based on your IP address. So if you generate a commissionable link from your home, and then use that link to make a purchase, it may get flagged as a self-purchase. Some brands may not pay commissions on self-purchases.
Gift Cards and Coupon Codes: Sometimes, when a person utilizes a gift card or coupon code to complete a purchase (even using a Free Shipping code once on the site), it can override your affiliate link as the ‘source’ of the sale and cause a sale to be negated.
Outside Cookie Window: When a person clicks on a link but does not place the order until after the allowable cookie window has passed, this can cause a sale to be untracked. (Majority of our brands have a 30-day cookie window, but some have a 15-day or less cookie window)
Last Click Attribution: If a person clicks on your link, then another affiliate link or source, it works on a ‘last click attribution’ model, meaning the last link clicked on would get placed as the source for the sale.
Non-Commissionable Items: Some products or categories may not be eligible for commission, either because they’re heavily discounted, have a low profit margin, or fall under special restrictions set by the brand.
Security Issues Like Cookie Blockers and VPNs: Sales might not be properly tracked if the buyer’s device has cookie blockers or if they’re using a VPN, which can obscure the referral path causing the sale to not properly track.
Yes, if a user clicks a product in your RockPorch locker, and then purchases something from that brand site within the cookie window, you will still earn commission.